Billing & cancellations

Review the charges and conditions for your specific plan before authorizing payment.

Before payment

The public website displays starting reference prices for programs. Your final plan, dose, treatment duration, and pharmacy fulfillment may differ after clinical review. Check the patient platform for the total charge, what is included, billing frequency, and any separate fees.

Payment and account activity take place in the patient platform. The public OliveBird Med website does not collect card details or confirm that a payment has succeeded.

Recurring charges

Before accepting a recurring plan, review the amount, renewal date, and how to cancel. Do not assume that stopping medication or missing a visit automatically cancels billing. Contact patient support to confirm the status of an existing plan.

Cancellation and refund requests

For an existing order or subscription, contact support through the patient portal. You can also email contact@olivebirdmed.com for help reaching support. Do not send payment card numbers or medical records by email.

Review the cancellation and refund terms presented for your purchase. Eligibility may depend on whether a consultation has occurred or a pharmacy has begun processing or dispensing medication. This page does not promise a refund or set a universal refund period.

Medication or delivery problems

If a shipment is damaged, appears incorrect, or raises storage concerns, contact the dispensing pharmacy before using it. The Pharmacy Hub can be reached at (888) 958-1382.

Questions before starting

Contact contact@olivebirdmed.com for clarification about a program's charges and cancellation conditions before proceeding.